Frequently Asked Questions
Q.How do I book?
A.Booking is quick and easy with our live online booking system. Simply visit our website, select the rental items you’d like, choose your event date and quantity, and indicate whether delivery is needed (additional fees may apply). You may also include any additional details in the comments section before completing checkout with a 50% deposit.
Our live booking system shows real-time availability—if an item appears on the website, it is available to reserve. All rentals are secured on a first-come, first-served basis once a non-refundable 50% deposit is received and the rental agreement has been signed.
Q.What is your delivery fee?
A.Delivery fees include drop-off, set up and pickup and are based on round-trip distance from our location.
Q.Do you deliver to other cities?
A.Yes, we deliver to Los Angeles County, Orange county and Inland Empire with plans to expand to San Diego County. If you’re not sure, contact us and we will make it happen.
Q.When do you set up? Do we have to keep it plugged in the entire time?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Yes, the unit needs to be plugged in the entire time. The blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.We've rented some really dirty Bounce Houses and Bubble Houses from other companies in the past. Are they always that dirty?
A.No. The Bounce Houses and Bubble Houses are clean when you recieve them. So Cal Kids Party Rentals LLC cleans and disinfects after every rental.
Q.What is your bad weather policy?
A.If weather conditions become unfavorable, there is no cancellation fee as long as you notify us before our team leaves the warehouse. If the event is canceled prior to dispatch, your full payment will be issued as a rain check and held as a credit under your name for up to one year. You may reschedule your event for a new date at no additional cost, subject to availability of the requested items or services.
Once our team has arrived on-site and completed the setup, full payment will be required regardless of use, as our staff must still be compensated for their time and service.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.We accept debit and all major credit card companies. At this time we do not accept cash payments.
Q.What if we need to cancel?
A.If you need to reschedule your event, payments made may be transferred to a new event date, subject to availability.
If your event is canceled, payments made will be converted into an in-house credit that can be applied toward a future rental.
Q.Do you require a deposit?
A.Yes, all orders require a 50% booking deposit to reserve your items and date. The remaining 50% non-refundable payment is due one week prior to your event. If your booking is made within one week of the event a 100% non-refundable payment is required.
A damage deposit of 30% of the total bill is required at checkout. A damage deposit is required as a security measure and does not cover the full cost of any damaged items. All items must still be returned, even if damaged. A damage deposit is also required for all customer pickup rentals
Q.How big are the Bounce Houses?
A.All of our bounce houses are 8"x8' in size. Please note the space required for each jump (listed in the item description). When in doubt, measure your space to make sure it will fit. Bounce houses need room to be staked or sand bagged and they need room for the blower and can't rub against walls or trees as this may damage the bounce house. The sizes listed with each bounce house include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q.What about the Bubble Houses? Any special requirements?
A.Our Bubble Houses measure 10'x10' and require a set up area of at least 13'x13' feet.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), ,asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Clients are responsible for any damage to rental items, excluding normal wear and tear, while the items are in their possession and outside of the rental warehouse. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. A reasonable cleaning fee may be applied for items returned excessively dirty. Rental charges do not apply toward the repair or replacement of damaged items. If any equipment is damaged beyond repair, the client will be responsible for paying the full replacement cost. All repair expenses, whether completed by the rental company or a third party, will be the responsibility of the client. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.